With rapid adoption and migration to the Cloud, comes changes to how we run and manage our businesses.
In this post, we look at changes for Cloud Vendors, and Reseller Partners as it relates to Consulting and Implementation Engagements for Multi-Tenant SaaS Applications. The key comparative areas being:
The Cloud Subscription Renewal Model changes the game as far as Customer success is concerned. A customer centric approach is critical towards winning in the Cloud.
"68% of companies are more likely to have a marginal project or outright failure than a success due to the way they approach business requirements analysis"
- Tech Republic
This places further emphasis on ensuring best-in-class solution delivery in order to maximise Cloud customer retention.
Ultimately, the impact and knock-on effect of project implementation failure can be seen as one of the key reasons a company may choose not to renew their Cloud subscription.
Kunal Pandya is a Senior Director at SAP, responsible for the Global Cloud Solution Center, enabling and evangelising Cloud to SAP's Partner Ecosystem